Total Complaints
2,660
+2.5%
Open Complaints
311
Needs attention
Resolution Rate
88%
2349 resolved
Same-Day Resolution
0%
Avg performance
Avg Resolution Time
847.5h
Per complaint
Complaint Trends
By Category
Resolution Timeline
Top 10 Complaint Categories - Detailed Analysis
Top 10 Complaint Categories
Detailed Analysis - Top 10 Categories
Top Category
Plumbing
1342 complaints
Top 3 Total
2161
81.2% of total
Top 10 Total
2547
95.8% of total
Other Categories
113
4.2% of total
Complaints by Hour
Floor & Flat Heatmap
Visualization of complaint hotspots across floors and flats. Darker colors indicate higher complaint density.
Complaints by Floor
Complaint Density by Flat (Top 50) - Bubble size = complaint count
Complaint Intensity
> 80% of max (80+ complaints)
60-80% (60-79 complaints)
40-60% (40-59 complaints)
20-40% (20-39 complaints)
< 20% (less than 20)
Top Problem Areas
1.Floor B / B3/12
42.Floor A / B11/1
43.Floor D / B14/17
34.Floor A / B16/1
35.Floor B / B14/23
3⚠️ B-15/22 (Floor C) is the primary hotspot with 95 complaints
Floor Analysis
Floor A
468
22.7% of total
Floor B
458
22.2% of total
Floor C
671
32.5% of total
⚠️ High Risk
Floor D
466
22.6% of total
Detailed Records
| Description | |||||
|---|---|---|---|---|---|
| 5/8/2026 | B-14/10 | Electrical | Vdp not Working | No Status | - |
| 5/8/2026 | B-15/12 | Electrical | Geyser is faulty | No Status | - |
| 5/8/2026 | B-15/22 | Soft Service | Bad Smell in Common area | No Status | - |
| 5/8/2026 | B-1/Z1004 | Soft Service | Flush not Working | Resolved | - |
| 5/8/2026 | B-14/21 | Soft Service | Smell coming from sewage | No Status | - |
| 5/8/2026 | B-15/25 | Plumbing | Washbasin drain blocked | No Status | - |
| 5/8/2026 | B-6/2 | Soft Service | Lobby area not Cleaned | No Status | - |
| 5/8/2026 | B-6/2 | Ac | Lobby area ac is not working | No Status | - |
| 5/8/2026 | B-14/8 | Plumbing | Water Pressure is low | Resolved | - |
| 5/8/2026 | B-15/25 | Electrical | Geyser switch not Working | No Status | - |
Showing 1 to 10 of 2660 complaints